We're here to help. Most issues are answered below — for anything else, email us directly.
The fastest way to reach the Physiq team. We typically respond within 24–48 hours.
✉ stimtroop@gmail.comPhoto requirements, accuracy of body fat estimates, and reading your scan results.
Scanning meals, editing estimates, water tracking, goals, and Apple Health.
Managing Physiq Pro, refunds, and canceling your subscription.
Sign-in issues, changing email, profile photo, and deleting your account.
Data exports, opt-outs, and questions about how we handle your scans and photos.
Open the iOS Settings app → tap your Apple ID at the top → Subscriptions → Physiq → Cancel Subscription. Cancellations take effect at the end of your current billing period.
In the Physiq app, go to Settings → Account → Delete Account. This permanently removes your scans, measurements, meals, water logs, goals, photos, and profile within 30 days. This action cannot be undone.
Physiq's photo-based estimates have an error margin similar to handheld bioelectrical impedance scales. They're most useful as a trend over time rather than a single absolute measurement. For clinical accuracy, consult a DEXA scan.
Scan quality depends on lighting, pose, distance from the camera, and clothing. Use even lighting, stand 6–8 feet from your phone, wear form-fitting clothes, and follow the on-screen positioning guide. Inconsistent conditions between scans are the #1 cause of unrealistic week-to-week changes.
Meal nutrition is estimated by AI from your photo, so it's an approximation — portion size, sauces, oils, and hidden ingredients can throw it off. For best results, photograph the whole plate from above in good lighting. You can tap any item to edit its amount or nutrition before or after logging. Estimates aren't suitable for medical dietary needs and don't identify allergens.
Meal scans have a daily limit to keep the service fast and affordable. You can still log meals manually or edit existing entries once you've reached the limit. The count resets daily.
Meal photos are stored privately and only you can see them. The full-size photo is deleted automatically after 7 days; a small thumbnail stays with the meal in your log until you delete the meal or your account.
Physiq asks to connect Apple Health from the Nutrition tab. To change access later, open iOS Settings → Health → Data Access & Devices → Physiq, and turn categories on or off. Physiq only reads steps, active energy, and body weight; it never writes to Apple Health, and this data stays on your iPhone.
Check that Physiq has read access in iOS Settings → Health → Data Access & Devices → Physiq. Data from an Apple Watch or other devices may take a few minutes to sync to the Health app before Physiq can show it.
All subscriptions are handled by Apple. To request a refund, go to reportaproblem.apple.com and sign in with your Apple ID. Physiq does not process refunds directly.
Email us at stimtroop@gmail.com from the address on your Physiq account, and we'll send you a complete export within 14 days.
On the sign-in screen, tap "Forgot password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
Physiq is currently iOS-only. An Android version is on our roadmap — email us if you'd like to be notified at launch.
We read every message. Send your thoughts to stimtroop@gmail.com — feedback from real users shapes what we build next.
If your question isn't here, email us directly. Include your account email and a description of the issue — screenshots help.
✉ stimtroop@gmail.com